Privacy Policy

This Privacy Policy explains how Roman Networks Pvt. Ltd., which sells products under the brand HYEON ("HYEON", "we", "us" or "our"), collects, uses, shares and protects your personal data when you visit www.hyeon.in, fill in a form on our website, respond to our advertisements on Facebook or Instagram, or contact us by phone, email or WhatsApp.

We follow the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 and the Information Technology Act, 2000, along with the rules made under them. By using our website or sharing your details with us, you agree to the practices described in this policy.

1. Information we collect

Information you give us

• Name, company or organisation name, designation, phone number, email address, city and state.
• Products you are interested in, quantities and requirements shared through enquiry, quote and contact forms.
• GeM bid or tender details shared by government buyers and resellers.
• Business details submitted through our partner or reseller registration forms, such as GSTIN and business address.
• Product serial number, invoice details and problem description when you raise a support ticket or check your warranty.
• Messages you send us by phone, email or WhatsApp.

Information collected automatically

• IP address, browser type, device type and operating system.
• Pages you visit, time spent on them and the website that referred you to us.
• Information collected through cookies and similar technologies (see section 3).

Information we receive from Meta

• Details you submit through a HYEON lead form on Facebook or Instagram, such as your name, phone number, email address and the answers you choose to give.
• Reports on how people interact with our ads. These reports are usually summarised and do not identify you personally.

2. How we use your information

• To respond to your enquiries and send quotations.
• To share product, pricing and GeM listing information you ask for.
• To process partner and reseller registrations.
• To provide after-sales support, handle warranty claims and arrange service visits.
• To send you product updates and offers, only where you have agreed to receive them. You can opt out at any time.
• To measure how our ads perform and to show relevant ads to people who may be interested in our products.
• To improve our website, products and services.
• To keep records required by law, for tax and accounting, and to prevent fraud or misuse.

3. Cookies and tracking

Cookies are small files stored on your device when you visit a website. We use:

• Essential cookies that keep the website working, for example remembering your session and form inputs.
• Analytics cookies that tell us how visitors use the website, so we can improve it.
• Advertising cookies and pixels, including the Meta Pixel and Meta Conversions API, which help us measure ad results and reach people who have visited our website.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if essential cookies are blocked.

4. Advertising on Facebook and Instagram

We advertise on Facebook and Instagram, which are run by Meta Platforms, Inc. When you visit our website, the Meta Pixel may share information about your visit with Meta, such as the pages you viewed and whether you submitted a form. Meta may use this to show you HYEON ads and to tell us how our ads performed.

When you submit a HYEON lead form on Facebook or Instagram, the details you enter are shared with us so our team can contact you. We use them only for the purposes listed in section 2.

You can control the ads you see in your Facebook or Instagram ad preferences, and learn more in Meta's Privacy Policy.

5. Sharing your information

We do not sell your personal data. We share it only as needed with:

• Our authorised resellers, channel partners and service partners, so they can supply products or provide service in your area.
• Service providers who work for us, such as website and business software hosting (Odoo), messaging (WhatsApp Business), email and courier services. They may use your data only to provide their service to us.
• Advertising platforms such as Meta, as described in section 4.
• Government authorities, courts or regulators when the law requires it, or to protect our legal rights.

6. Data storage and security

We store your data on secure servers and use reasonable security measures, such as encrypted connections (HTTPS), password-protected systems and limited staff access. No method of transmission or storage is completely secure, but we work to protect your data. If a personal data breach occurs, we will inform the Data Protection Board of India and affected users as required by law.

7. How long we keep your data

We keep your personal data only as long as needed for the purposes in this policy or as required by law. Enquiry and lead data is kept while the enquiry is active and for a reasonable period afterwards. Customer, invoice and warranty records are kept for the warranty period and for the time required under tax and accounting laws. After that, the data is deleted or made anonymous.

8. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Get a summary of the personal data we hold about you and how we use it.
• Ask us to correct, complete or update your personal data.
• Ask us to delete your personal data, unless we must keep it by law.
• Withdraw your consent at any time. This does not affect anything we did before you withdrew it.
• Raise a complaint with our Grievance Officer, and if you are not satisfied, with the Data Protection Board of India.
• Nominate another person to exercise these rights on your behalf in case of death or incapacity.

9. Withdraw consent or delete your data

10. Children's privacy

Our products and services are meant for businesses, institutions and adults. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has shared personal data with us, please contact us and we will delete it.

11. Third-party websites

Our website links to other websites, such as the Government e-Marketplace (GeM) portal, Facebook and Instagram. We are not responsible for their privacy practices, so please read their privacy policies.

12. Grievance Officer

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

14. Contact us