Annual Maintenance
Contract Services
Hyeon offers both comprehensive and non-comprehensive AMC packages, keeping your IT infrastructure running at peak performance with proactive maintenance, priority support, and full component coverage.
Our AMC Solution
Capabilities
A comprehensive range of services designed to meet the diverse needs of government departments, enterprises, and institutions.
All-inclusive coverage: hardware parts, labour, preventive maintenance visits, and emergency call-outs — zero surprise costs for your organisation.
Labour-only contracts for organisations with their own spare parts inventory, covering on-site visits, diagnostics, and skilled technician support.
Regular servicing, cleaning, OS health checks, and hardware fault resolution for desktops, laptops, and all-in-one PCs.
Maintenance contracts for printers, scanners, UPS units, and other peripherals — keeping every device on your network operational.
Dedicated maintenance for servers, switches, routers, and network infrastructure — with priority escalation and 24/7 remote monitoring.
Monthly health reports, asset inventory tracking, and compliance documentation for audit-ready IT management.
Our Proven
Delivery Process
A structured, transparent approach ensuring quality delivery, clear communication, and zero surprises.
Our engineers conduct a thorough on-site audit of all hardware assets, documenting specifications, age, and current health status.
We design a tailored AMC package — comprehensive or non-comprehensive — aligned with your budget, SLA requirements, and asset profile.
Formal AMC agreement is signed, and your assets are onboarded into our service management system with unique asset IDs.
Quarterly (or as agreed) preventive maintenance visits by certified engineers to clean, test, and optimise all covered assets.
Priority response to breakdowns within agreed SLA — on-site within 4 hours for critical systems in covered locations.
Detailed monthly service reports covering visits, issues resolved, parts replaced, and overall asset health dashboard.
Our Other Solutions
Keep Your IT Always On
Let Hyeon manage your infrastructure maintenance so your team can focus on what matters.